DOWNLOAD ~ ITIL® 2011 The Story Continues # by Dr. Pratul Sharma ~ eBook PDF Kindle ePub Free

eBook details

Title: ITIL® 2011 The Story Continues
Author : Dr. Pratul Sharma
Release Date : January 20, 2019
Genre: Computers,Books,Computers & Internet,Business & Personal Finance,Professional & Technical,Engineering,
Pages : * pages
Size : 2845 KB

Description

ITIL® 2011 The Story Continues

Dr Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.